Platform User Guide
Complete guide for guests, hosts, and administrators
Guest Guide
1. Finding Properties
- • Use the Search Properties page to browse listings
- • Apply filters: property type, price range, bedrooms, amenities
- • Enable Map Search to view properties by location
- • Get AI-Powered Recommendations based on your preferences
- • View 360° Virtual Tours of properties
2. Booking Process
- • Select check-in and check-out dates on the calendar
- • Choose between Instant Booking or Request to Book
- • Review pricing with automatic discounts (weekly/monthly)
- • Taxes are calculated automatically based on location
- • Complete payment securely via Stripe
- • Receive confirmation email with booking details
3. Managing Your Bookings
- • Access User Dashboard to view all bookings
- • Track booking status: pending, confirmed, completed
- • Message hosts directly through the platform
- • Leave reviews after your stay
- • Manage wishlists and saved properties
4. Privacy & Data
- • Manage GDPR/CCPA consents in Privacy Settings
- • Request data export or account deletion
- • Set preferred language and currency
- • View your activity log
Host Guide
1. Getting Started
- • Apply via Become Owner or Partner Onboarding
- • Complete host verification (ID, business license if applicable)
- • Add your first property through Manage Listings
- • Set up compliance records (NYC OSE, Mexico City Registry, etc.)
2. Owner Dashboard (12 Tabs)
Requests
Approve/decline booking requests
Analytics
Performance metrics and trends
Portfolio
Bulk manage multiple properties
Rules
Set booking rules and restrictions
Orders
View all bookings and revenue
Calendar
Manage availability and blocked dates
AI Pricing
Dynamic pricing optimization
Financials
Revenue, expenses, tax reports
Channels
Sync with Airbnb, Booking.com
Services
Hire cleaning, maintenance, etc.
Benchmark
Competitive market analysis
Smart Home
Smart locks and IoT devices
3. AI-Powered Tools
- • AI Pricing Optimizer: Get dynamic pricing suggestions based on market demand
- • Competitive Benchmark: Compare your property against similar listings
- • Market Insights: AI analysis of strengths and improvement areas
4. Host Forum
- • Join the host community to share tips and ask questions
- • Browse categories: Tips, Questions, Success Stories, Regulations
- • Get advice from experienced hosts
- • Stay updated on regulatory changes
5. Service Marketplace
- • Hire vetted service providers for cleaning, maintenance, photography
- • View provider ratings and reviews
- • Schedule services directly through the platform
- • Track service history and costs
6. Smart Home Integration
- • Connect smart locks (August, Yale, Schlage)
- • Generate guest access codes automatically
- • Manage thermostats, cameras, and IoT devices
- • Monitor device status and battery levels
Administrator Guide
1. System Overview
- • Global Admin: Platform-wide analytics, bookings, revenue
- • Compliance Dashboard: Monitor regulatory compliance by jurisdiction
- • Audit Log: Security trail of all critical actions
2. Property Management
- • Create and edit listings in Manage Listings
- • Bulk upload via CSV or Guesty integration
- • Verify properties and approve quality standards
- • Set featured/verified status
3. User & Booking Management
- • Review and process booking requests
- • Manage user roles (admin, owner, user)
- • Handle inquiries and customer support
- • Invite new users to the platform
4. Compliance Monitoring
- • Track NYC OSE registrations and 30-night minimums
- • Monitor Mexico City Host Registry and 50% occupancy caps
- • Generate compliance reports for authorities
- • Block non-compliant bookings automatically
5. Tax Administration
- • Configure tax rules by jurisdiction
- • Automated lodging tax calculation
- • Generate tax reports (monthly, quarterly, annually)
- • Track remittance status and deadlines
6. Security & Audit
- • View complete audit log of platform actions
- • Export security logs as CSV
- • Monitor critical events and failed actions
- • Track IP addresses and user agents